FAQ

Please select a topic below.


1. Getting Started

1.1. What is Singtel Business eShop?top

Singtel Business eShop is designed to help our business customers enjoy the convenience of online shopping via a secured website, any time of the day. You may choose to do any of the following transactions:

  • Subscribe to a new mobile line or recontract your current Singtel Mobile Line, and;

  • Learn about our Mobile Value Added Services and how it can meet your business communication needs.

1.2. How do I know if I am eligible for a Singtel Business eShop account?top

All existing Singtel Business customers with a valid Business Registration Number (BRN) are eligible for a Singtel Business eShop account.

1.3. How can I sign up for a Singtel Business eShop account?top

You may register a new account through Business.Singtelshop.com and follow these simple steps:

  1. Click on "Register" on the top right hand corner;

  2. Fill up the registration form;

  3. Activate your account with a one-time 10 digit Pin which will be sent and retrieved from your email;

  4. Login with your email address and the password provided.

Alternatively, you may visit our Singtel Business Portal page and follow these steps:

  1. Click the "Request for Account" option on the top right hand corner;

  2. Enter your Business Registration Number, existing Singtel account number and main administrator information;

  3. Click the "Save" button;

  4. Login with the password you provided.

Note: For security purposes, your password should contain a minimum of six alphanumeric characters. A good password should contain a combination of uppercase and lowercase letters. Password is case sensitive. Please make sure that your password is memorable and difficult for others to guess. To prevent misuse of your online account, please keep your password safe at all times.

1.4. I did not receive the Singtel Business eShop account activation pin. What should I do?top

The email validation Pin should reach your registered email account as soon as you submit your registration. The one-time 10 digit Pin expires within 30 minutes (from the time it is sent). If you did not receive the Pin, do ensure that:

  • The email is not delivered to your Bulk/ Spam mail folder.

  • There is sufficient mailbox space and there are no server problems during email delivery.

  • You have registered a correct/valid email address.

  • The email account is still active.

Otherwise, you need to re-register your Singtel Business eShop account to receive the one-time 10 digit Pin in order to complete the registration process.

2. How To Shop Online

2.1. How do I purchase online?top

Log on to Singtel Business eShop with your email address and password and start browsing.

After you have made your choice, click the "Checkout" button to see what you have selected.

Kindly confirm the details of your order and delivery schedule. Please note that your order and delivery schedule cannot be changed or cancelled once you have submitted the order.

2.2. Can I transact online as a new business customer to Singtel?top

Yes. In order for you to make online transactions, you must have a registered account. Upon purchase, you will need a soft copy of the following documents in JPEG, GIF, PNG, or PDF format (not more than 850kb) necessary for our processing:

  • Company BizFile (full set, print date within 1 month)

  • NRIC of Owners/Directors (Front and back) / Passport of Business Owner(s)

An email confirmation of your order will be sent to you upon completion of the verification process within 3 working days.

2.3. How do I know whether I am eligible to renew my Singtel mobile line? top

You may renew your existing mobile line(s) if your last mobile device upgrade was at least 12 or 21 months ago. Dial *1626 and reply with option "4" to check your upgrade eligibility. A reply via SMS will be sent to your mobile device shortly.

2.4. How can I change my mobile price plan?top

You can change your mobile price plan during the purchasing process, but not after you have completed your transaction. Please note that you are subject to the Terms and Conditions of your existing Singtel mobile plan.

2.5. How do I make payment?top

Once you have confirmed your order, select "Payment" and pay through either:

  • Credit Card: VISA or MasterCard

  • Debit Card: UOB Only

  • Nets

When you have entered the payment details, select "Submit order" to proceed.

For Nets payment, our courier serviceman will bring a Nets machine to enable you to complete the payment.

We do not accept credit terms for all the purchases done on Singtel Business eShop.

2.6. How can I get a confirmation of my purchase?top

After the order submission, you will see a Transaction Summary of your purchase. You will also receive a receipt of your purchase via email. You may view your order transaction by following these simple steps.

  1. Log in to your Singtel Business eShop account

  2. Click "Manage My Account"

  3. Click "My Orders" to view your order.

2.7. How do I know if my payment information is secure?top

Singtel Business eShop payment server uses Secure Sockets Layer (SSL) software which is the industry standard, and among the best security software available today for secure commerce transactions. It encrypts all personal information, including credit card numbers, names, addresses and etc. Never send unprotected information over the Internet to prevent unauthorized parties from retrieving it.

Today, our web site's SSL Certificate is issued by VeriSign, the leading provider of the most trusted solution for online security. Click here to verify the SSL Certificate for Business.Singtelshop.com.

2.8. How do I know if my browser is secure?top

By checking your browser, you will be able to tell if you are using a secure protocol in several ways:

  • You will notice that the "http" in the address line is replaced with "https"

  • You should see a small padlock icon either at the top or bottom of your browser - see examples below

    • Microsoft Internet Explorer displays it at the top of the browser, next to the address bar

    • Mozilla Firefox displays it at the bottom right of the browser, next to the progress bar

    • Google Chrome displays it at the left of the site's URL in the address bar

  • You can click on the padlock icon to view our web site's security details.

2.9. How can I trade-in an existing mobile device?top

Once you have selected the new mobile device and price plan, you can choose to trade-in your existing mobile device on the Shopping Cart page. Please accept the trade-in Terms and Conditions before proceeding. The trade-in value will offset the price of the new mobile device. There will be no refund in case of differences in the trade-in value. For example, the price of the new mobile device is $200 but the trade-in value is $300, the $100 difference will not be refunded.

Please ensure to hand over your trade-in mobile device to the courier serviceman when he delivers your new mobile device.

However, we regret to inform you that you may need to pay the value of the trade-in mobile device in cash to the courier serviceman, if they DO NOT fulfill the following criteria:

  1. No cosmetic damage to the mobile device;

  2. The equipment traded in must include mobile device transceiver, charger, battery, original accessories such as data cable and MMC cards (if applicable);

  3. The mobile device must be able to power on, and Phone Lock must be disabled;

  4. LCD display screen must be intact, and not damaged, scratched or cracked;

  5. Words displayed on the LCD screen must not be segmented; and

  6. The courier reserves the right to reject trade-ins which do not meet the above criteria at the point of delivery.

Please note that the purchased mobile device will only be release upon this payment.

2.10. How can I find out the trade-in value of my current mobile device?top

Click the Trade-in calculator on our mobile device catalogue page. Select the mobile device brand and model to be traded-in from the drop-down list. The Trade-in calculator will then compute the trade-in value based on your selection. Please read the Trade-in terms & conditions for more details.

2.11. What is After-Sales Assistance?top

Should you have any of the following enquiries, please call our After-Sales Assistance hotline 1606 (Mondays to Fridays 8am to 6pm and Saturdays 11am to 8pm excluding Public Holidays) for assistance.

3. Order & Delivery

3.1. When can my mobile device be delivered to me?top

For existing Singtel Business customers, please allow 3 working days from the day you placed the order. For first-time sign up Singtel Business customers, please allow 5 working days from the day you placed the order.

Please note the delivery timeslots are subjected to availability at point of purchase. Deliveries are available on working days, Mondays to Fridays (excludes gazette Public Holidays in Singapore).

3.2. Can I change my delivery timeslot?top

No, you will not be able to change your delivery timeslot because we have already made all necessary arrangements to ensure that your purchased item will be delivered to you as scheduled.

3.3. What do I need to prepare during the delivery? top

For verification purposes, please prepare a Letter of Authorisation (LOA) printed on your company letterhead. The LOA must include your company stamp, BRN/UEN No, Authorised Officer's signature (AO) and a copy of your NRIC/FIN during the delivery to your location at the specifically appointed date and time.

We regret to inform you that the ordered item(s) will not be released if:

  • The LOA is incomplete

  • Missing copy of NRIC/FIN

If you had indicated a trade-in request, please hand over your trade-in mobile device to the courier serviceman when he delivers your purchased item.

However, we regret to inform you that you may need to pay the value of the trade-in mobile device in cash to the courier serviceman, if they fulfill the following criteria:

  1. No cosmetic damage to the mobile device;

  2. The equipment traded in must include mobile device transceiver, charger, battery, original accessories such as data cable and MMC cards (if applicable);

  3. The mobile device must be able to power on, and Phone Lock must be disabled;

  4. LCD display screen must be intact, and not damaged, scratched or cracked;

  5. Words displayed on the LCD screen must not be segmented; and

  6. The courier reserves the right to reject trade-ins which do not meet the above criteria at the point of delivery.

Please note that the purchased mobile device will only be release upon this payment.

3.4. What if I am not available to receive the purchased item? top

If the authorised person is unable to accept the delivery, he/she shall nominate a representative to accept in his/her behalf. The representative must produce a Letter of Authorisation (LOA), appointi