FAQ

Please select a topic below.


1. Getting Started

1.1. What is SingTel Business eShop?top

SingTel Business eShop is designed to help our business customers enjoy the convenience of online shopping via a secured website, any time of the day. You may choose to do any of the following transactions:

  • Subscribe to a new mobile line or recontract your current SingTel Mobile Line,

  • Subscribe to a new Mobile BroadBand or Tablet, and;

  • Learn about our Mobile Value Added Services and how it can meet your business communication needs.

1.2. How do I know if I am eligible for a SingTel Business eShop account?top

All existing SingTel Business customers with a valid Business Registration Number (BRN) are eligible for a SingTel Business eShop account.

1.3. How can I sign up for a SingTel Business eShop account?top

You may register a new account through Business.SingTelshop.com and follow these simple steps:

  1. Click on "Register" on the top right hand corner;

  2. Fill up the registration form;

  3. Activate your account by clicking on the provided link which will be sent to your registered email address.

Alternatively, you may visit our SingTel Business Portal page and follow these steps:

  1. Click the "Request for Account" option on the top right hand corner;

  2. Enter your Business Registration Number, existing SingTel account number and main administrator information;

  3. Click the "Save" button;

  4. Login with the password you provided.

Note: For security purposes, your password should contain a minimum of six alphanumeric characters. A good password should contain a combination of uppercase and lowercase letters. Password is case sensitive. Please make sure that your password is memorable and difficult for others to guess. To prevent misuse of your online account, please keep your password safe at all times.

1.4. I did not receive the confirmation email to activate my SingTel Business eShop account. What should I do?top

If you have not received a confirmation email, do ensure that:

  • The email is not delivered to your Junk/ Spam mail folder.

  • There is sufficient mailbox space and there are no server problems during email delivery.

  • You have registered a correct/valid email address.

  • The email account is still active.

Otherwise, if you are still at the registration verify page, you can re-generate another confirmation email to be sent to your registered email address so that you can activate your SingTel Business eShop account.

2. How To Shop Online

2.1. How do I purchase online?top

Log on to SingTel Business eShop with your email address and password and start browsing.

After you have made your choice, click the "Checkout" button to see what you have selected.

Kindly confirm the details of your order and delivery schedule. Please note that your order and delivery schedule cannot be changed or cancelled once you have submitted the order.

2.2. Can I transact online as a new business customer to SingTel?top

Yes. In order for you to make online transactions for a new mobile line, you must have a registered account. Upon purchase, you will need a soft copy of the following documents in JPEG, GIF, PNG, or PDF format (not more than 850kb) necessary for our processing:

  • Company BizFile (full set, print date within 1 month)

  • NRIC of Owners/Directors (Front and back) / Passport of Business Owner(s)

An email confirmation of your order will be sent to you upon completion of the verification process within 2 working days.

This is applicable to Mobile section only.

2.3. How do I know whether I am eligible to renew my SingTel mobile line? top

You may renew your existing mobile line(s) if your last mobile device upgrade was at least 12 or 21 months ago. Dial *1626 and reply with option "4" to check your upgrade eligibility. A reply via SMS will be sent to your mobile device shortly.

Alternatively, you can use the online feature here to check your existing mobile line by entering the BRN/UEN and Mobile Number.

This is applicable to Mobile section only.

2.4. How can I change my mobile price plan?top

You can change your mobile price plan during the purchasing process, but not after you have completed your transaction. Please note that you are subject to the Terms and Conditions of your existing SingTel mobile plan.

This is applicable to Mobile section only.

2.5. How do I make payment?top

Once you have confirmed your order, select "Payment" and pay through either:

  • Credit Card: VISA or MasterCard

  • Nets

When you have entered the payment details, select "Submit order" to proceed.

For Nets payment, our courier serviceman will bring a Nets machine to enable you to complete the payment.

We do not accept credit terms for all the purchases done on SingTel Business eShop.

2.6. How can I get a confirmation of my purchase?top

After the order submission, you will see a Transaction Summary of your purchase. You will also receive a receipt of your purchase via email. You may view your order transaction by following these simple steps.

  1. Log in to your SingTel Business eShop account

  2. Click "Manage My Account"

  3. Click "My Orders" to view your order.

2.7. How do I know if my payment information is secure?top

SingTel Business eShop payment server uses Secure Sockets Layer (SSL) software which is the industry standard, and among the best security software available today for secure commerce transactions. It encrypts all personal information, including credit card numbers, names, addresses and etc. Never send unprotected information over the Internet to prevent unauthorised parties from retrieving it.

Today, our web site's SSL Certificate is issued by VeriSign, the leading provider of the most trusted solution for online security. Click here to verify the SSL Certificate for Business.SingTelshop.com.

2.8. How do I know if my browser is secure?top

By checking your browser, you will be able to tell if you are using a secure protocol in several ways:

  • You will notice that the "http" in the address line is replaced with "https"

  • You should see a small padlock icon either at the top or bottom of your browser - see examples below

    • Microsoft Internet Explorer displays it at the top of the browser, next to the address bar

    • Mozilla Firefox displays it at the bottom right of the browser, next to the progress bar

    • Google Chrome displays it at the left of the site's URL in the address bar

  • You can click on the padlock icon to view our web site's security details.

2.9. How can I trade-in an existing mobile device?top

This is applicable to Mobile section only. Once you have selected the new mobile device and price plan, you can choose to trade-in your existing mobile device on the Shopping Cart page. Please accept the trade-in Terms and Conditions before proceeding. The trade-in value will offset the price of the new mobile device. There will be no refund in case of differences in the trade-in value. For example, the price of the new mobile device is $200 but the trade-in value is $300, the $100 difference will not be refunded.

Please ensure to hand over your trade-in mobile device to the courier serviceman when he delivers your new mobile device.

However, we regret to inform you that you may need to pay the value of the trade-in mobile device in cash to the courier serviceman, if they fulfill the following criteria:

  1. No cosmetic damage to the mobile device;

  2. The equipment traded in must include mobile device transceiver, charger, battery, original accessories such as data cable and MMC cards (if applicable);

  3. The mobile device must be able to power on, and Phone Lock must be disabled;

  4. LCD display screen must be intact, and not damaged, scratched or cracked;

  5. Words displayed on the LCD screen must not be segmented; and

  6. The courier reserves the right to reject trade-ins which do not meet the above criteria at the point of delivery.

Please note that the purchased mobile device will only be release upon this payment.

2.10. How can I find out the trade-in value of my current mobile device?top

This is applicable to Mobile section only. Click the Trade-in calculator on our mobile device catalogue page. Select the mobile device brand and model to be traded-in from the drop-down list. The Trade-in calculator will then compute the trade-in value based on your selection. Please read the Trade-in terms & conditions for more details.

2.11. What is After-Sales Assistance?top

Should you have any of the following enquiries, please call our After-Sales Assistance hotline 1606 (Mondays to Fridays 8am to 6pm and Saturdays 11am to 8pm excluding Public Holidays) for assistance.

3. Order & Delivery

3.1. When can my purchase item (e.g mobile device, tablet, USB modem) be delivered to me?top

For existing SingTel Business customers, please allow 2-3 working days from the day you placed the order. For first-time sign up SingTel Business customers, please allow 5 working days from the day you placed the order.

Please note the delivery timeslots are subjected to availability at point of purchase. Deliveries are available on working days, Mondays to Fridays (excludes gazette Public Holidays in Singapore).

3.2. Can I change my delivery timeslot?top

No, you will not be able to change your delivery timeslot because we have already made all necessary arrangements to ensure that your purchased item (e.g mobile device, tablet, USB modem) will be delivered to you as scheduled.

3.3. What do I need to prepare during the delivery? top

For verification purposes, please prepare a Letter of Authorisation (LOA) printed on your company letterhead. The LOA must include your company stamp, BRN/UEN No, Authorised Officer's signature (AO) and a copy of your NRIC/FIN during the delivery to your location at the specifically appointed date and time.

We regret to inform you that the ordered item(s) will not be released if:

  • The LOA is incomplete

  • Missing copy of NRIC/FIN

If you had indicated a trade-in request, please hand over your trade-in mobile device to the courier serviceman when he delivers your purchased item.

However, we regret to inform you that you may need to pay the value of the trade-in mobile device in cash to the courier serviceman, if they fulfill the following criteria:

  1. No cosmetic damage to the mobile device;

  2. The equipment traded in must include mobile device transceiver, charger, battery, original accessories such as data cable and MMC cards (if applicable);

  3. The mobile device must be able to power on, and Phone Lock must be disabled;

  4. LCD display screen must be intact, and not damaged, scratched or cracked;

  5. Words displayed on the LCD screen must not be segmented; and

  6. The courier reserves the right to reject trade-ins which do not meet the above criteria at the point of delivery.

Please note that the purchased mobile device will only be release upon this payment.

3.4. What if I am not available to receive the purchased item? top

If the authorised person is unable to accept the delivery, he/she shall nominate a representative to accept in his/her behalf. The representative must produce a Letter of Authorisation (LOA), appointing the bearer as recipient, together with a copy of their respective NRIC/FIN during delivery.

We regret to inform you that the ordered item(s) will not be released if

  • The LOA is incomplete

  • Missing copies of NRIC/FIN of the authorised personnel & bearer

If you had indicated a trade-in request, please hand over your trade-in mobile device to your bearer to pass to the courier serviceman when he delivers your purchased item.

However, we regret to inform you that you may need to pay in cash the value of the trade-in mobile device, to the courier serviceman if they fulfill the following criteria:

  1. No cosmetic damage to the mobile device;

  2. The equipment traded in must include mobile device transceiver, charger, battery, original accessories such as data cable and MMC cards (if applicable);

  3. The mobile device must be able to power on and Phone Lock must be disabled;

  4. LCD display screen must be intact, and not damaged, scratched or cracked;

  5. Words displayed on the LCD screen must not be segmented; and

  6. The courier reserves the right to reject trade-ins which do not meet the above criteria at the point of delivery.

Please note that the purchased mobile device will only be release upon this payment.

3.5. Can I request for my purchase item (e.g mobile device, tablet, USB modem) to be delivered to a different address?top

Yes, you can only request for your purchase item to be delivered to any of your existing SingTel business billing addresses stated at the Billing Information page.

3.6. How can I change my delivery address after my purchase?top

Your delivery address has to be an existing SingTel business billing address. If you wish to change your billing address, please call our Assistance hotline 1606 within 24 hours after your purchase.

3.7. Where can I find a sample of the Letter of Authorisation?top

Please see the sample Letter of Authorisation.

3.8. How can I view my order status?top

You can view your order status by following these steps:

  1. Log in to your SingTel Business eShop account

  2. Click on "Manage My Account"

  3. Click on "My Orders" to view your order.

3.9. What if I missed the delivery?top

If you missed the delivery or you failed to receive your purchased items, you can contact SingPost at 6845-6485 to arrange for another delivery date and time. Please note that there is an additional delivery charge of S$15.00 (inclusive of GST). You will need to quote the article number printed on the Delivery Advise slip.

3.10. The item delivered is faulty. What should I do?top

Upon delivery, please verify all purchased items in the presence of the courier serviceman. It only covers if the purchased item is faulty and will not cover cosmetics damages. If there are any discrepancies or damaged items, please return the items to the courier serviceman. A new delivery will be arranged at a later date.

We will allow one-to-one mobile device, USB modem, or tablet (excluding Apple products / iPad tablets) exchange within 7 calendar days after the delivery date. Please call our Assistance hotline 1606 to arrange another delivery

3.11. Can I pick up my purchase at any SingTel shop?top

For your convenience, all purchases made through SingTel Business eShop will be delivered directly to your existing billing address.

4. General

4.1. 4G(LTE) network servicetop

  • 4G is commonly known as fourth generation mobile network and technically termed as Long Term Evolution (LTE) with speeds faster than 3G.

  • SingTel is progressively rolling out 4G(LTE) coverage island wide. Currently, 4G(LTE) outdoor coverage is available in over 200 sites at various locations, mainly in CBD areas.

  • The 4G technology which SingTel is currently running is LTE 1800/2600. All 4G/LTE operators overseas might be running on different technologies, therefore resulting in network compatibility issues when customers bring in 4G smartphones from overseas.

  • Due to different 4G technology adopted by different operators around the world, the 4G smartphone might be configured to run only on a specific country's 4G network.

  • During surfing session, receiving of SMS and MMS is acceptable. However, the capability of sending and receiving MMS is modem dependent.

  • There is a typical range of download speeds that you can experience 80% of the time, over a 24-hour period at various locations with 4G(LTE) coverage. If a user moves out of 4G to 3G coverage, he will experience a typical download speed range of 1.7Mbps to 4.8Mbps, 80% of the time. The speed range may vary between users and is subject to device used, hardware and software limitation, 4G network coverage/traffic, distance between user and base station, nature of built-up area, source of website and other external factors. Click here for more details.

  • Typically, 1GB of data bundle from the BroadBand on Mobile plan can be used to retrieve approximately 20,000 emails per month, or surf 3000 web pages, or download 500 songs or 100 videos. Calculations are based on the following assumptions:

    • One email file: 0.05MB

    • One webpage: 0.3MB

    • One song download: 2MB

    • One video download: 10MB

  • An excess charge of $0.001/2KB with minimum charge of $0.005 per data session applies upon the utilization of your monthly local data bundle.

  • SingTel 4G smartphone service will be available to customers who signed up /recontracted their Flexi or iPlans with BBOM VAS Price Plan with a 4G Smartphone.

    • For existing customers on any Flexi Plans, you can re-contract your existing mobile lines with 4G (LTE) VAS

    • For existing customers on a non-data bundled price plan (i-Plans/Classic/Premium 700/Premium 1500), you may like to upgrade your price plan to any of our Flexi Plans with 4G (LTE) VAS to enjoy better value on your handset purchase and monthly subscription.

    • Customers on i-Plans/Classic/Premium 700 or Premium 1500 are allowed to re-contract on the any non-data price plan with 4G (LTE) VAS AND sign up of the below BBOM VAS

    • BBOM Prime (1GB) at $9.90 per month with 24-month contract

    • BBOM Prime (2GB) at $14.90 per month with 24-month contract

    • BBOM Premium (6GB)at $29.90 per month with 24-month contract

  • 4G service is offered at the same price as 3G until otherwise determined by SingTel.

  • SingTel 4G smartphones are setup for 4G service and 4G surfing speed of up to 5 times faster than the usual data speed, hence, it is advisable for customers to have a data plan or data VAS to avoid bill shock. To enjoy better value on their handset purchase and monthly subscription, customers may consider switching to Flexi plans.

  • For customers who sign up from 1st July 2012 on the new tiered price plans, excess local data charges is $5.35 per GB up to a data cap of $94. Please click here to view the price plans. 4G prevailing excess data charges will be at $10.70/GB and capped at $188/month for unlimited usage, with effect from 16 September 2013.

  • The 4G signal will be reflected on your 4G smartphone signal bar when you are connected to the 4G network.

  • Customers will not be able to enjoy roaming on 4G networks overseas. However, customers will still be able to roam overseas on their 2G or 3G networks. Availability of 4G roaming is likely to be available at a later date.

  • Customers who are currently holding a 2G SIM card will need to change to 3G SIM card. For existing 3G SIM card users, you will not be required to change your SIM cards. Customers on 3G USIM will need to change to 3G Micro SIM if the 4G smartphone is only Micro SIM compatible. SIM card charges will apply.

  • The voice calls are made on 3G instead of 4G. It is because 4G network is a mobile data network, therefore voice calls are currently still supported on 3G instead of 4G. When a voice call is made or received, 3G/2G signal will be reflected. After the call is completed, 4G smartphone will switch back to 4G based on the availability of 4G network coverage.

4.2 Online Chat settingstop

  • If you are using mobile or tablet devices to access SingTel Business eShop, go to your default browser and always ensure "Accept Cookies Always".

  • For iOS phone users, go to "Settings" > "Safari" > "Accept Cookies Always".

4.3 $30 eVoucher for First Time Customerstop

  • Your company is eligible for the $30 eVoucher if you signed up for an account from SingTel Business eShop before 31st March 2014.

  • The eVoucher is only applicable for the first mobile purchase (including new mobile contracts and recontracts) under your company’s BRN.

  • Only one discount code is allowed per company.

  • The $30 eVoucher can only be used for transactions made from SingTel Business eShop.

  • This discount promo must be redeemed by 30 June 2014.

5. SingTel Business eShop Account

5.1. How do I change my password?top

If you have a registered Business eShop account at the SingTel Business eShop site, please follow these steps to change your password:

  1. Go to the SingTel Business eShop;

  2. Key in your Login ID and current Password;

  3. Click "Manage My Account";

  4. Under "My Profile" tab, on the Password field, click the "Change" button;

  5. Enter your new password and then, key in and confirm your new password in the subsequent box;

  6. Click the "Save changes" button.

If you have registered through SingTel Business Portal page, please follow these steps to change your password:

  1. Go to the SingTel Business Portal;

  2. Login with your Login ID and current Password;

  3. Click "My Account";

  4. Enter your old password, then enter your new password, and confirm your new password, and security question;

  5. Click the "Save" button.

It is recommended that you immediately logout and re-login from a new browser window to confirm that your password has been updated.

Note: For security purposes, your new password should contain a minimum of six alphanumeric characters. A good password should contain a combination of uppercase and lowercase letters. Password is case sensitive. Please make sure that your password is memorable and difficult for others to guess. To prevent misuse of your online account, please keep your password safe at all times.

5.2. What should I do if I have forgotten my password?top

If you have a registered Business eShop account on the SingTel Business eShop site, please follow these steps to retrieve your password:

  1. Click "Login" on the top right hand corner;

  2. Click "Forgot your password" link;

  3. Enter your Login ID and click the "Check" button

  4. Click "Email my password"

Your password will be sent to the registered email account.

If you have registered through the SingTel Business Portal page, please follow these steps to retrieve your password:

  1. Go to the SingTel Business Portal;

  2. Enter your User ID (which is the email address you use for logging in);

  3. Click the "Forgot Password" link;

  4. You will be prompted to enter the answer to your security question;

  5. Once successfully answered, you will receive your new password via your email address.

If you still encounter any issues, kindly email bizsupport@singtel.com to request to reset your account.

5.3. How do I change my email address?top

You will not be able to change your email address because it serves as your unique login identity to access SingTel Business eShop. We suggest that you create and register a new account.

5.4. Will SingTel contact me for my Business eShop profile and password?top

No, SingTel employees will never ask you for your profile details or password in an unsolicited email message or phone call. Your Login ID and password are confidential.

5.5. What can I do if someone has accessed my account?top

If you believe your account has been compromised, please change your password immediately. Please refer to point 4.1 for steps in changing your password.

If you are not able to login to your SingTel Business eShop or SingTel Business Portal to change your password, please contact us at bizsupport@singtel.com for assistance.

6. Terms & Conditions

6.1. Privacy Policytop

Your privacy is of utmost importance to us at SingTel Business eShop. You can be assured that we enforce the highest levels of confidentiality and security when it comes to our customers. When you provide your personal particulars (such as name, or contact number) at SingTel Business eShop, you can be assured that they stay with us. SingTel Business eShop will not give or sell our customers' information to any data-collecting agencies or external companies for marketing or solicitation purposes.

6.2. Website Disclaimertop

CONDITIONS OF ACCESS

By accessing the materials made available on SingTel Business eShop, you agree to be bound by the conditions stated below. Neither the information, nor any opinion contained in SingTel Business eShop constitutes a solicitation. The information and materials - including the conditions in this website - may be modified, deleted or replaced from time to time and at any time at our discretion.

This site, the service and use of all related facilities are provided on an "As Is, As Available" basis without any warranties whether expressed or implied. Any and all warranties, including without limitation warranties of merchantability, fitness for a particular purpose, accuracy, availability, non infringement or implied warranties from the course of dealing or usage of trade to the extent permissible by applicable law, are expressly excluded and disclaimed by us.

We do not warrant that SingTel Business eShop will always be accessible uninterrupted, timely, secure, error free or free from computer virus or other invasive or damaging code. We shall not be liable in any manner to you or to any person claiming through you whomsoever, for any losses, damages (direct or indirect), costs, liabilities, expenses, claims or demands resulting from any delays, inaccuracies or errors in the information or in its transmission.

LINKS TO OTHER WEBSITES

We do not represent or intend for such links to be referrals or endorsements of the sites or the entities operating such sites and we take no responsibility for any dealings with such entities, whether or not such dealings are related to the services. You understand and acknowledge that any access to such sites is at your own risk and we do not control nor contribute to such sites or the information contained therein. You will not hold us liable for any loss or damage that may occur as a result of any reliance on or use of such information.

6.3. SingTel Business eShop Terms & Conditionstop

  • Prices for products are applicable for online purchase through SingTel Business eShop only.

  • Singapore Telecommunications Ltd ("SingTel") reserves the right to change the prices offered at SingTel Business eShop without any prior notification.

  • Products and gifts availability are based on a "while stocks last" basis.

  • All mobile device, mobile broadband, tablet purchases will require a 24-month subscription plan and acceptance of SingTel Mobile's prevailing terms and conditions.

  • All prices are inclusive of GST.

  • Existing SingTel customers who have completed 12 months or more but less than 21 months of their existing contract will be subject to an early upgrade surcharge should they wish to upgrade their mobile devices, unless otherwise stated.

  • Mobile devices for trade-in will only be accepted if they fulfill the following criteria:

    1. No cosmetic damage to the mobile device;

    2. The equipment traded in must include mobile device transceiver, charger, battery, original accessories such as data cable and MMC cards (if applicable);

    3. The mobile device must be able to power on and Phone Lock must be disabled;

    4. LCD display screen must be intact, and not damaged, scratched or cracked;

    5. Words displayed on the LCD screen must not be segmented; and

    6. The courier reserves the right to reject trade-ins which do not meet the above criteria at the point of delivery.

    Trade-ins are applicable only with the purchase of mobile devices (for selected models only) and there will be no refund of differences in trade-in value, if any.

  • SingTel reserves the right to cancel any completed transaction without any notice to the customer.

  • Time-belt discount for mobile device purchase is valid from 12.00pm to 3.00pm daily. The mobile devices eligible for the time-belt discount shall be determined by SingTel and can be changed without any prior notification.

  • SingTel reserves the right to vary these terms and conditions without prior notice to the customer. SingTel Terms of Use shall apply.

Why Buy Online?

1. Enjoy online exclusive offers

Sign up to be a member and enjoy exclusive online offers.

2. Free delivery islandwide

Enjoy the convenience of having your purchase item (e.g. mobile device, USB modem, tablet) delivered right to your doorstep.

3. Free SIM card & registration worth $48.15

New SIM card and registration worth $48.15 is absolutely free when you sign up for a new line or switch to SingTel via SingTel Business eShop.

4. Online shopping with a peace of mind

Our website is secured with VeriSign SSL, issued by the leading Certificate Authority worldwide. Your personal information is protected and you can click here to verify the SSL Certificate for SingTel Business eShop.

5. Shop at your convenience, anywhere, anytime of the day

Beat the queue, online shop is open 24/7. Shop at your convenience, anywhere, anytime of the day!

6. Personalised Online Chat

Our friendly Online Chat Agent will assist you with your online shopping. Simply click on the online chat button for immediate assistance.

7. Accept trade-in of mobile devices

The online store accepts trade-in of mobile devices which is applicable to Mobile section.

Allow us to help you with any problems that you have encountered while shopping in our Business eShop. Here are ways to get in touch with us for assistance:

1. After-Sales Assistance Hotline

For after sales assistance, please call our After-Sales Assistance hotline 1606 (Mondays to Fridays 8am to 6pm and Saturdays 11am to 8pm excluding Public Holidays) for assistance.

2. Online Chat Agent

Chat with our Online Chat Agent regarding any mobile enquiries. This service is available from 10am to 5pm (Mondays to Fridays, excluding Saturdays, Sundays and Public Holidays).